<aside> 💰 **Know someone great for the role? If you refer them and we hire them, we will give you 100 USDC as a gift! (They must put your email in the referral section of their application)

Based in Africa | Compensation: 200,000 NGN per month

Note our HQ is in Sydney Australia, so you may need to do early morning / late night meetings.**

</aside>

💭 Do you…

• leap out of bed each morning, eager to connect with people through email, social media, and online events?
• possess the charm of a diplomat and the patience of a saint when handling even the trickiest of customer situations?
• have a sixth sense for multitasking, juggling various community interactions with the grace of a seasoned juggler?
• thrive in the digital world, wielding tech tools like a cyber-ninja with exceptional communication skills?

🚫 You don’t

• break into a cold sweat at the idea of managing multiple conversations and platforms simultaneously
• transform into a keyboard warrior when faced with difficult customers or challenging situations
• cling to outdated communication strategies like a barnacle on a ship's hull
• view collaboration with different teams as a Herculean task rather than a fantastic opportunity

😎 About the Role

🧑‍🏫 About EntryLevel

📄 What do EntryLevel Courses Look Like?

🧐 A Typical Week

Community & Customer Support

• Respond to questions, issues, and feedback via Intercom, email, and social media in a timely manner
• Monitor and report on feedback and online reviews
• Manage our online community and escalate issues to the appropriate departments

Collaboration & Communication

• Coordinate with Operations and Growth Marketing teams to ensure brand consistency
• Liaise with Product Development, Operations, and Growth Marketing teams to stay up-to-date on new products and features
• Communicate the most up-to-date information to our customers

Occasionally:

• Be willing to assist on and contribute to projects outside your primary role, but within your skillset

🤯 The Ideal Candidate

• Has experience or familiarity with Slack, Discord, Facebook, Twitter, Instagram, and Intercom (optional extra)
• Possesses excellent verbal and written communication skills
• Has a steady hand and patient voice when handling difficult customers
• Pays attention to detail and can multitask effectively